Thank you for shopping with Heath Routes. We aim to ensure your satisfaction with every purchase. If you are not entirely happy with your order, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns for most products within 30 days of the purchase date, provided the following conditions are met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards and promotional items.
- Perishable goods or personalized products, unless defective or damaged.
- Downloadable digital content.
3. How to Initiate a Return
To request a return, please contact our customer service team.
Provide your order number, a description of the item, and the reason for the return. Once approved, you will receive return instructions.
4. Return Shipping Costs
- Customers are responsible for return shipping costs, except for defective or incorrectly delivered items.
- We recommend using a trackable shipping service or purchasing shipping insurance.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days to your original payment method.
7. Exchanges
We only replace items if they are defective or damaged. Contact us to arrange an exchange.