At Heath Routes, we are committed to delivering your orders efficiently and on time. Please review our shipping policy to understand how we handle the delivery of products purchased through our website.
1. Shipping Destinations
We ship to most locations both domestically and internationally. If we are unable to deliver to your location, you will be notified during the checkout process.
2. Shipping Rates and Fees
- Shipping charges vary based on the destination, weight, and size of the order.
- Exact shipping fees will be calculated and displayed at checkout before finalizing your purchase.
3. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days for domestic orders and 7-14 business days for international orders.
- Expedited Shipping: Faster shipping options with delivery estimates provided at checkout.
Delivery times are estimates and may vary due to unforeseen circumstances such as weather, customs delays, or courier issues.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can monitor the progress of your shipment through the provided tracking link.
6. Shipping Delays
While we strive to meet delivery estimates, certain factors may cause delays beyond our control. If your order is delayed, please contact us, and we will provide assistance in tracking the package.
7. Lost or Damaged Shipments
- If your order arrives damaged or is lost during transit, contact us immediately with your order details.
- We will investigate the issue and work with the carrier to resolve it. Refunds or replacements will be issued as applicable.